Join the High Risk Hope team as our Program Coordinator
Under the supervision of the Executive Director this position supports the development and implementation of informational, emotionally supportive, and inspirational High Risk Hope (HRH) programs for pregnant women on hospital bed rest and the families of Neonatal Intensive Care Unit (NICU) babies. Work with the Executive Director to identify new areas of program needs for the purpose of developing and implementing future programs responsive to those needs. Deals with a diverse group of important external callers and visitors as well as internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, including recommending changes in office practices or procedures.
- Coordinate the implementation and evaluation of direct service activities, such as Bed Rest Baskets, NICU Napsacks, Books For Babies, and Patient Support Groups.
- Oversee inventory management of items included in Bed Rest Baskets and NICU Napsacks for all hospital partners and HRH locations.
- Coordinate the assembly, distribution and evaluation of hospital bed rest and NICU family support materials.
- Maintain active communication, including updates and information on Hospital Bed Rest support, NICU Family Support, with hospital staff, NICU families and HRH Executive Director.
- Train and maintain working relationships with volunteers both in the Tampa Bay area and elsewhere that HRH operates regarding program implementation.
- Coordinate active communications with volunteers.
- Maintain strict confidentiality regarding personal health information and other sensitive information about parents and families, in accordance with applicable hospital policies and procedures.
- Comply with HRH and hospital required screening protocols, such as criminal background check, HRH and hospital orientation and screening.
- Participate as requested in HRH fundraising, media and publicity efforts and events.
- Perform desktop publishing. Create and develop visual presentations for the Executive Director.
- Organize and prioritize large volumes of information, e-mails, and calls from hospital partners, volunteers, and patients.
- Draft written responses or replies by phone or e-mail when necessary. Respond to regularly occurring requests for information from hospital partners, volunteers, and patients.
- Act as a liaison with volunteers, patients, hospital partners, and outside agencies. Handle confidential and non-routine information and explain policies when necessary.
- Work independently and within a team on special nonrecurring and ongoing projects. Act as project manager for special projects at the request of the Executive Director, which may include: planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, creating brochures.
- Type and design general correspondence, memos, charts, tables, graphs, etc. Proofread copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
- Submit social media content/photos to Marketing Coordinator.
- Oversee coordination of monthly recognition or volunteers (Hospital Hero) and hospital staff (Stork of the month).
- Draft and mail birthday cards monthly to HRH babies.
- Technical Capacity.
- Personal Effectiveness/Credibility.
- Collaboration Skills.
- Communication Proficiency.
This position works directly with HRH volunteers.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is largely a sedentary role; however, some filing and inventory stocking of items weighing less than 25 pounds is required. This would require the ability to lift items, open items and bend or stand as necessary.
Position Type and Expected Hours of Work
This is a regular part time position; some evening or weekend work may be required. Days and hours of work are Monday through Friday, 9:00 a.m. to 2:00 p.m.
The position is primarily housed in the HRH Headquarters (Ybor City, Florida), but some time at hospital partners and other HRH offices (located in Tampa, Sarasota and St. Petersburg, Florida) will be required.
Required Education and Experience
- Four year degree from an accredited university preferred
- One year of administrative experience.
Preferred Education and Experience
- Non-profit experience
- Three years of related experience.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
To apply for this position, send your resume, cover letter and references to [email protected].